FAQ

Frequently asked questions

We accept payment cards from: Mastercard, VISA, Discover, Diners club, JCB and Dankort.

Yes you can. It will only get wet if its raining and not by spray from the fjord. You can always bring a drybag for it.

Click on the icon on the main home page that says “BOOK NOW”.

You have to dress for the season.  Even in the summer this can be a cold experience. We recommend you to dress warm for all seasons but especially during winter.

On all boat tours it is required to arrive for check in 20 minutes before departure. This is for, getting your names on our passenger list and giving a safety briefing before departure.

We do not have an age limit on our tours, but we do however recommend our winter visitors to not bring very small children on the tour, as they can get quite cold (recommended 6 years and above).

Safety is our number one priority on our tours. You will be wearing a life jacket. There will be a safety briefing before the tour.Our tours are very safe and emergency equipment is always brought on boat rides.

Our tours will still go if it is raining.

Payment
The guest shall pay 100% of the package cost when booking via www.bluegate.fo The guest shall produce confirmation of the booking upon arrival.
 
Binding reservation
A reservation is binding as soon as a booking number has been assigned to the guest and payment made. It is the guest’s responsibility to verify that the arrival and departure dates and all other crucial booking data are correct. 
 
Cancellations due to weather conditions
If your tour is cancelled by the tour provider due to weather conditions or any other environmental circumstances you will always receive a full refund. 
 
Cancellation of booking
Can be cancelled up to 24 hours before departure for a full refund. This can be done via the ‘Edit Booking’ button in your electronic voucher email.
 
General terms
seaview cannot be liable to any loss, damage, accidents, injuries, death or sickness during your tour. The same applies for any changes in tour schedule due to weather, strikes or any other force majeure. Tour operators reserve the right to change routes, schedules and itineraries if needed because of weather, road conditions or should the necessity arise because of unforeseen reasons or circumstances.
We advise all travellers to purchase a comprehensive travel insurance to minimize possible losses due to unforeseeable situations during your travel. seaview does not offer any travel insurance, so please contact your preferred private travel insurance company.
If you have a complaint about any of our partners please contact us at support@bluegate.fo and we will protect your rights.
 
How to cancel or change a booking
All cancellations and changes must be made through the voucher that you receive on your email after booking. It will have an edit booking button that allows you to modify and cancel your bookings. After clicking the button you will be taken to a modification page where you can amend your booking details. There will be buttons available both to confirm changes and to cancel your booking. If you can not cancel or modify your booking then the time to do so has expired.
Refunds of past services need to be submitted within 15 days after the completion of the tour/package services. All refund requests must be made through email to support@bluegate.fo with the email subject as: Refund Request – [Order number]. We do not charge anything for helping you change or make simple rearrangements to your booking for day tours, multi-day tours serviced by independent operators, and car rentals as long as they are requested within the window allowed for changes to a product, but costs can change accordingly with your new details. Please be advised that though we always try our best, due to high demand and low availability, rearrangements are not always possible.
 
Terms of payment
When you reserve online a full payment is charged to your credit card. To reserve for group bookings and packages of more than 15 people, you can also contact us by email and make a 15% down payment. We will then start reserving your trip to secure you the best price. The rest of your payment must reach us 30 days before your arrival. Please contact support@bluegate.fo is for this service.
All charges are made in DKK. On our website you can view an estimate of prices in a number of currencies. This is only to help you understand the approximate price in your preferred currency. Final payment is always conducted in DKK. We also refund in DKK. As Bluegate does not charge any booking or transaction fees we can not be held liable to any loss in currency exchange during transactions, nor any third party transaction fees that may occur at the time of payment and/or refund.
 

Lifevests

Lifevests for all passengers and crew

CREW

The crew is fully certified, and are fully trained for emergency situations

liferafts

Lifefrafts with space for all passengers and crew.

BOAT

Our boats are certified for passengers. And fully equipped for emergency situations

Exercises

Yearly “Man Over Board” training/exercises

briefing

Safety Briefing before every tour